Refund Policy

1.  Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Client cancellation prior to material purchase or crew mobilization

• Overpayment due to billing error or duplicate transaction

• Failure to perform contracted services due to internal company issues (excluding weather-related delays)

• Mutual termination of contract with written agreement from both parties

Refunds will not be issued for:

• Work already completed and approved

• Insurance-funded projects where deductible obligations are unmet

• Cancellations after materials have been ordered or labor has been mobilized

• Delays caused by weather, acts of God, or other uncontrollable external factors

Note: Weather delays are considered a normal and foreseeable part of roofing operations in Texas. They do not constitute grounds for termination or refund.

2.  Texas Deductible Law Compliance (HB2102)

Under Texas House Bill 2102, it is illegal for contractors to waive, absorb, or rebate a property insurance deductible. Therefore:

• Refunds will not be used to offset or reimburse deductibles

• All contracts over $1,000 involving insurance proceeds must include the following notice in 12-point boldface type:

“Texas law requires a person insured under a property insurance policy to pay any deductible applicable to a claim made under the policy. It is a violation of Texas law for a seller of goods or services who reasonably expects to be paid wholly or partly from the proceeds of a property insurance claim to knowingly allow the insured person to fail to pay, or assist the insured person's failure to pay, the applicable insurance deductible.”

3.  Insurance-Funded Projects

For projects funded by insurance:

• Refunds will only be issued for documented overpayments or billing errors

• DVZ Roofing will not act as a public adjuster or negotiate claim settlements

• Clients must provide proof of deductible payment before final invoices are closed or refunds are considered

Acceptable proof includes:

• Canceled check or bank statement

• Credit card receipt

• Signed payment plan agreement

4.  Accommodations and Flexibility

DVZ Roofing is committed to ethical service and accessibility. If a client faces financial hardship, disability, or other limitations:

• We may offer flexible payment plans or rescheduling options

• Refunds or credits may be considered on a case-by-case basis with proper documentation

• We will never compromise legal compliance or insurance integrity in offering accommodations

5.  Requesting a Refund

To request a refund, please contact us within 10 business days of the qualifying event,

Include your name, project address, invoice number, and reason for the request. We will respond within 5 business days.

6.  Governing Law

This policy is governed by the laws of the State of Texas, including:

• Texas Insurance Code Chapter 707

• Texas Business and Commerce Code Section 27.02

• HB2102 (Deductible Law)

• Texas Department of Insurance Regulations